How to File a Grievance

A grievance is a complaint other than one that involves a coverage decision. A grievance may include a concern about the quality or timeliness of the care you received.

A grievance can be submitted in writing or by phone. If you wish to file a grievance, you can do so by:

  • If you would prefer to MAIL us:
    • Complaint Department
    • 14201 NE 20th Ave. B200
    • Vancouver, WA 98686
  • Sometimes it’s easiest to talk to an expert. You can CALL:
    • 1 (877) 213-0357
    • (503) 445-9056
  • Or FAX:
      1 (360) 573-4022

If you need language assistance, we comply with applicable Federal civil rights laws, and do not discriminate on the basis of race, color, national origin, age, disability or sex.

Free translation services are available if you need them. Call 1 (877) 213-0357 or (503) 445-9056 TTY/TDD 711.