How to make a complaint or grievance
If you are very unhappy with Access Dental Plan, your health care services or your provider, you can complain or file a grievance. We will try to make things better. Just call Customer Service at -877-213-0357, or send us a letter to the Access Dental Plan address in your member handbook.
Our staff will work to address each of your concerns and resolve them within 5 business days. If your complaint needs more follow up, you will receive a call or letter within 5 business days. We will provide a final answer to you within 30 calendar days.
If you need assistance in completing the forms, please contact our customer service department at 1 (877) 213-0357.