After-hours care, urgent care and medical emergencies
You may have occasions when you need to seek help immediately. This may be advice from your doctor about urgent care after normal business hours at their office. Below is information on each of these type of emergencies, what to do and whom to call.
After-hours care (evenings, weekends and holidays)
Your primary care dentist looks after your care 24 hours a day, seven days a week. Even if the office is closed, call your primary care dentist clinic phone number. You will speak with someone who will contact your primary care dentist.
Sometimes your primary care dentist may not be available. They will make sure another provider is always available to give you care or advice.
What to do in urgent situations
- If you have a serious injury (oral in nature) that requires quick attention, you may go to an urgent care clinic that are open seven days a week, beyond regular office hours. You may visit an urgent care clinic if you have a serious injury that requires quick attention. Always call your primary care dentist office before you go to an urgent care clinic. You can call 24 hours a day, seven days a week.
- Ask to speak to the on-call provider.
- An on-call provider will tell you what to do. You may be scheduled for an appointment.
If you have a dental emergency when you are away from home, call your primary care dentist. If you need urgent care, find a local doctor who will see you right away. Ask that doctor to call your dentist to coordinate your care.
If you have a medical emergency
Emergencies are very serious medical problems. You need help right now to save a life or prevent an injury to a body part for yourself or your child.
In an emergency, go to the nearest hospital or call 911.
You do not need a prior authorization for emergency services.
Out of town emergencies
If you have a real emergency when you are away from home, call 911 or go to the nearest emergency room.
Access Dental Plan covers emergency dental visits and treatment any place in the United States.
Access Dental Plan does not cover emergency and urgent care if you are outside of the United States, like Mexico or Canada.